about the company. Our client has over 50 years of experience providing wide assortment of products from skincare, makeup to personal care, both retail stores and online marketplace. They currently feature over 2,500 brands across the cosmetics, skincare, fragrance, nail and beauty tools sector. To cope with its expansions in Hong Kong, they are searching for a CRM Manager to join and bring in new customer marketing ideas! about the team. Reporting to the Marketing Manager, you will work alongside with the Digital, eCommerce, Merchandising and Events team on creating and maintaining the best customer marketing program. You are expected to communicate closely with store team to understand opportunities and challenges. You will also work closely with regional team on cross-country alignment. about the job. Analyze customer journey, marketing channel ecosystem and markets to facilitate the effective execution of data-drive CRM strategies across global markets and with local relevanceManage and monitor data, provide marketing analysis and reports for cultivation, engagement and retention of membersDeveloping marketing strategy to drive retail and omni channel revenue and transactionsNegotiate with potential partners and external parties for marketing campaign and programWork closely with all departments to launch Marketing campaign and CRM platform effectivelyMonitor and support the CRM budget and forecast process with timely and accurately and KPIs in monthly results in order to identify deviations from annual budgets and risks/opportunities. skills & experiences required.Degree or above in Marketing, Business Administration, Information System or any relevant disciplines5+ years of CRM experience within the retail industry; welcome candidates from Fashion, Beauty, FMCG and lifestyle sectorProficient in SQL and other relevant databaseExcellent in English, Cantonese and MandarinStrong commercial acumenCandidates with O2O experience will have advantageCandidates with more experience will be considered as CRM Manager Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to email@example.com if you have any questions.