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manager, operation excellence.

job details

summary

    job details

    about the job

    • You will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA.
    • You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.
    • You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.
    • You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.
    • You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.
    • You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.
    • You will assist line managers to prepare regular reports and communication for internal/external parties.

    skills & experiences required

    • You are a Bachelor Degree Holder
    • You have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level
    • You have a good knowledge of insurance products
    • You have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies
    • You are proficient in both written and spoken English and Chinese

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk



    about the job

    • You will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA.
    • You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.
    • You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.
    • You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.
    • You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.
    • You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.
    • You will assist line managers to prepare regular reports and communication for internal/external parties.

    skills & experiences required

    • You are a Bachelor Degree Holder
    • You have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level
    • You have a good knowledge of insurance products
    • You have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies
    • You are proficient in both written and spoken English and Chinese

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk