manager, customer excellence in Hong Kong

posted
contact
abbie cheng, randstad hong kong
job type
permanent
apply now

job details

posted
location
hong kong
specialism
insurance
job type
permanent
working hours
Full-Time
reference number
91M0127058_1544100003
contact
abbie cheng, randstad hong kong
apply now

job description

Principal Responsibilities

  • Proactively support initiatives and design framework to enhance customer experience
  • Monitor service quality levels with the aim of improving the service and customer experience strategy
  • Lead and work closely with colleagues in cross-functional departments to drive up customer engagement projects
  • Demonstrate good understanding of insurance trends and areas of innovation to influence performance indicators

Requirements:

  • Degree holder
  • With solid experience in insurance industry
  • Exposure in customer service ehancement is preferred
  • With strong problem solving skills, good interpersonal and communication skills

For interested parties, please send your detailed resume to abbie.cheng@randstad.com.hk or contact Abbie Cheng at +852 2232 3484 for a confidential discussion. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

customer services, CS, ops, operations, insurance, manager, online

qualification

customer services, CS, ops, operations, insurance, manager, online

responsibilities

As one of the leading technological insurance providers, our client promotes excellent customer experience. To enhance their expertise in Operations, an outstanding opportunity has arisen for an experienced professional to join their team as (Senior) Customer Services Manager.

educational requirements

Associate Degree/Diploma