manager & am, customer experience (retail banking & insurance) in Hong Kong

posted
contact
alvin tang, randstad hong kong
job type
permanent
salary
HK$ 40,000 - HK$ 55,000 per month
apply now

job details

posted
location
hong kong
specialism
insurance
job type
permanent
working hours
Full-Time
salary
HK$ 40,000 - HK$ 55,000 per month
experience
8 years
reference number
91M0126436_1549953538
contact
alvin tang, randstad hong kong
apply now

job description

Manager & Assistant Manager, Customer Experience (Retail banking & Insurance)

Company Description

Job Responsibilities

  • To design and implement customer expereince policy
  • To be responsible for customer engagement related projects
  • To cover and design customer programs
  • To enhance customer journey in all touch point.

Requirements:

  • Degree holder in any business related discipline
  • Experience in insurance, or retail banking have added advantages.
  • 8 - 10 years experience in from insurance CS, Marketing, Sales distibution or back office.
  • Fluent communication in both written and spoken English and Chinese

Interested parties please send full resume with current and expected salary to Alvin Tang (Consultant – insurance) at 2232 3434 or please click APPLY NOW to submit your application. For more insurance opportunities, please visit https://www.randstad.com.hk/jobs/s-insurance/

skills

Customer journey, customer engagement, customer experience, service, Call centre, loyalty program

qualification

Customer journey, customer engagement, customer experience, service, Call centre, loyalty program

responsibilities

Hiring for customer experience manager and Assistant Manager.
- To design and promote customer journey
- To enhance customer experience in all touch point.

educational requirements

Bachelor Degree