it support specialist (private equity, $45k).

about the company.My client is a US financial services institution. They're looking for an Application Support Analyst to join their team, supporting their proprietary system on a L1 & L2 perspective. about the job.Provide functional and technical support on the company's systems. Be responsible to keep track of the status of the incidents. Understand application-related issues from end users. Identify the root cause and prepare a solution to resolve the incident in a timely manner. Assist the team to prepare SOP and basic training materials for end users. Explain and educate end users on any new function rollouts. Accountable for ensuring the application is up-to-date and work closely with the application development team to carry out any enhancements. Suggest ways to improve the existing processes or functions to be added to the application. skills & experiences required.Bachelor's degree or above in Computer Science, Computer Engineering, Information System, or relevant disciplines 2+ years of experience in application support, erp analyst, product specialist, etc. Experienced in providing L1 & L2 support to end users on infrastructure or applications Knowledge in SQL and XML Good command in English, ability to command in Mandarin will be preferred Interested parties, please submit your profile by clicking "apply". Alternatively, please reach out to Brian Law at brian.law@randstad.com.hk, or on WhatsApp at +852 6275 7519.

about the company.Randstad has currently partnered with an exciting Fintech business located in Hong Kong. To cope with their business growth in Hong Kong and Europe, now they are seeking a Product Manager to join their team. The business has built a diversified platform offering various financial services via digital solutions and they are growing considerably and offering a flexible & dynamic working environment. This is a great opportunity to have a big impact on the direction of business moving forward, you will have lots of autonomy and will be a part of a motivated multinational team. about the job.Work closely with IT development team and other business stakeholders to define and advocate product strategy, roadmap and user stories for the digital transformation projects Own and drive the product backlogs and prioritise using appropriate techniquesDefine the business value for each feature adds to the product by ROI analysis, and prepare acceptance criteria in conjunction with other teams and support delivery of these featuresGather requirements from senior stakeholders to determine the underlying business process required to support the user stories defined and the development of business cases to ensure that there is clarity on the benefits expected and these can be measured clearlyBe obsessed with constant improvement, scalability, reusability, and operational excellence based on the feedbacks from end-users skills & experiences required.Bachelor Degree or above in Computer Science/Business Administration or relevant disciplineMinimum 4+ years of experience working as Product Manager/Product Owner /Business Analyst or relevant position; and Banking/Financial Services/Fintech project experience or background is a mustProven experience in managing requirements and stakeholders, while developing and maintaining an impactful product roadmap and backlogs to support its deliveryAbility for communicating clearly, concisely and confidently across all levels in the business especially influencing business stakeholdersSolid experience in using customer centric approaches to define user stories, acceptance criteria and delivery of these with internal IT development teamPrevious experience in Agile/Scrum environment is preferredProficient in spoken and written English, Cantonese speaking is a plusPMP/CSM certification would be advantageousCandidate who with less experience will be considered as Senior Business Analyst If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk

about the company.My client is a US top-tier international law firm. In the course of expansion in the HK market, they're looking for a Junior Technology Support Analyst to join their HK office. You'll be joining a fast-paced environment to provide technology support to end users in a timely manner, under the coaching of a supervisor. about the job.Resolve IT tickets in a timely manner and under a fast-paced environment. Understand the problem from end users and carry out a solution. Install, configure, update, and monitor internal systems, including Desktop OS, Server, and other industry-specific systems, such as time tracking software. Provide support on VDI setup and troubleshooting, namely Citrix. Assist in video conferences setup, putting together the hardwares and devices needed for the meeting. Prepare the firm's IT policies and SOP. Provide basic IT training to users if needed. skills & experiences required.1+ years of experience in the IT field. Basic understanding of how overall IT support works in a corporate environment. Able to speak and listen in English is a must. Willing to learn, absorb, and being taught by the supervisor for more knowledge in IT support and industry-specific systems. Able to work well in a fast-paced environment. Good communication skills to understand and explain technical scenarios to end users. If you're 1-2 years in the field and interested in going to an international firm for your next career move. Please do not hesitate to submit your profile by clicking "apply", or reach out to Brian Law at brian.law@randstad.com.hk / WhatsApp +852 6275 7519, for more details.