it support (mandarin speaking) in Hong Kong

posted
contact
debby lau, randstad hong kong
job type
permanent
salary
HK$ 22,000 - HK$ 34,000 per month

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 22,000 - HK$ 34,000 per month
experience
3 years
reference number
91M0139825_1573018947
contact
debby lau, randstad hong kong
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job description

About the company:

You will be joining a Chinese Retailer which has stabl business across the APAC. To expand their business, they are currently looking for an IT support to support the IT in the retail shops.

About the job:
  • Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support
  • Deliver quality IT services to back office and retail shop end-users;
  • Provide general support, maintain and implement operation systems and software application in various platforms
  • Provide first tier technical support including troubleshooting, problem identification, resolution and escalation
  • Manage functionally suppliers and on-site engineers to guarantee the quality of IT solution
  • Report and define action plan to improve support performance
  • Liaise with vendors to maintain equipment and networking service in excellent conditions
  • Prepare documentations such as user guide and daily reports
  • Other ad hoc duties as assigned
Skills & experiences required:
  • Diploma holder in Information Technology Operations or related disciplines
  • 1 year or above working experience
  • Detail-oriented, good analytical and problem-solving skills
  • Good interpersonal & communication skills
  • Excellent both in spoken and written Chinese and Mandarin

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Debby Lau on +852 2232 3498.

skills

IT Support

qualification

IT Support

educational requirements

Vocational/Professional Qualification