it support manager, professional service (~65k, perm).

about the company.

Randstad is working with one of reputable MNC Professional Service firms in Hong Kong to looking for a Technology Support Manager for their Hong Kong office. They have created a respectable, transparent and dynamic working environment.

You will lead a small team to manage HK office IT L2 to L3 Supporting duties. And fulfil tech service requirements from local to regional offices. Please kindly check the details requirements below.

• Supervise and lead the tech support team in resolving IT issues and providing technical assistance to all staff members.
• Develop and maintain IT policies and procedures in alignment with industry best practices and compliance requirements.
• Conduct performance evaluations, provide coaching and mentorship to team members, and foster a culture of continuous learning.
• Serve as the main point of contact for escalated technical issues and provide timely resolutions.
• Proficient in OS, core applications, remote computing, and Citrix.
• Acts as an advocate for local IT initiatives, vendors, and contractors. Focuses on day-to-day office operations in collaboration with functional leads.