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it support analyst in Hong Kong

posted
contact
cheryl lau, randstad hong kong
job type
permanent
salary
HK$ 35,000 - HK$ 45,000 per month
apply now

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 35,000 - HK$ 45,000 per month
experience
4 years
reference number
91M0154111_1615781120
contact
cheryl lau, randstad hong kong
apply now
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job description



about the company.

Our Client is one of the largest insurance firms in Hong Kong. about the team. We are looking for a forward-thinking, experienced IT Support analyst to support roll out of an application across multiple countries. The role requires managing and troubleshooting IT systems to deploy software agents to all end user devices. about the job.
  • Manage and coordinate rollout project of an agent system to all end user devices in Local Business Units according to timeline
  • Troubleshoot and debug IT systems to ensure error-free functionality and end-user satisfaction
  • Ensure the smooth operations and manage multiple task to deadlines
  • Communicate and provide supervision to help-desk staffs in different Business Unit during transitional processes; including provide technical support via telephone and email for local desktop support
  • Determine IT objectives that will improve business outcomes
  • Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within IT infrastructures

skills & experiences required.
  • Bachelor’s degree in computer science, IT, or related field
  • Solid knowledge and experience in Azure Cloud Computing, Windows Servers Administration, MSSQL Server Administration, Citrix VDI support
  • Experience in managing application deployment projects and rollout across multiple countries
  • Familiarity with tools such as Jira ServiceDesk, BMC Patrol, RemedyForce, AlgoSec, Bitbucket, Confluence, SCCM, Application packaging is a plus
  • Good communication skills, keen attention to detail and analytical mind are a must
  • Awareness of current standards and trends in IT and emerging technology
  • Analytical and problem-solving abilities
  • Proven ability to structure and align, and discipline to complete work on time
Interested parties, please click “Apply Now” or contact Cheryl Lau at cheryl.lau@randstad.com.hk

skills

Windows Servers & MSSQL Server Administration, Azure Cloud

qualification

Windows Servers & MSSQL Server Administration, Azure Cloud

educational requirements

Bachelor Degree