it support (25-32k) in Hong Kong

posted
contact
debby lau, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 32,000 per month

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 32,000 per month
experience
3 years
reference number
91M0151289_1608001878
contact
debby lau, randstad hong kong
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job description

About the company:

You will be joining one of the market-leading company which has a very strong footprint across the globe. To fulfill their business needs to cope with the expansion, they are currently looking for an experienced IT Infrastructure Engineer to join in the team!

About the job:

  • Be Responsible for the L1-L2 IT support for the users in HK and the overseas offices
  • Ensure all incidents are progressed & cleared within SLA
  • Identify technical issues and provide resolutions to improve and ensure the IT operation efficiency
  • Obtaining quotes and managing the purchasing and invoicing for IT equipment and licenses
  • Maintain good relationships with our vendors obtaining the best value for the organization
  • Provide technical support for AV/VC, network, Windows/Mac OS, hardware / software procurement and asset management
Skills & experiences required:
  • At least 3 years of hands-on IT Support experience
  • Experienced in supporting Office 365 and Microsoft Windows 10
  • Experienced in working with vendors managing SLA, reporting, and incident resolutions.
  • Knowledge in network areas such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Experience with Meraki/Cisco or other next-gen firewalls
  • Experience with Windows server administration
  • Experience with Audio/Visual and video conferencing support
  • Excellent communication skills in both written and spoken English

To apply online please click the 'apply' button below. For a confidential discussion about this role please contact Debby Lau on +852 2232 3498 or via debby.lau@randstad.com.hk

skills

ITIL

qualification

ITIL

educational requirements

Associate Degree/Diploma