it helpdesk support (18k - 20k) in Hong Kong

posted
contact
kelvin chu, randstad hong kong
job type
permanent
salary
HK$ 18,000 - HK$ 20,000 per month

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 18,000 - HK$ 20,000 per month
reference number
91M0155263_1618842520
contact
kelvin chu, randstad hong kong
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job description

about the company.

My client is a stable business who is looking for an IT Helpdesk Support providing L1 Support. Good thing there is no night shift for this opportunity.


about the job.

  • Serve as the first point of contact with another teammates for end-user seeking technical assistance around software, hardware, laptops and email etc.
  • Provide basic technical assistance for end-user mainly over the phone and email, and also involved in on-site support sometimes
  • Diagnose and resolve technical issues in accordance with standard operating procedures
  • Handle helpdesk requests, follow-up and update of status
  • Manage and maintain both software and hardware inventory

skills & experiences required.

  • Diploma in IT or Computer Science or Engineering field is preferred
  • Good understanding on computer desktop, mobile devices and other technical products
  • Good communication skill and phone manner
  • Good in spoken English and Cantonese, Mandarin is a plus

about the benefits.

  • 12 Days Annual Leave
  • Medical, Dental and Life Insurance
  • Annual Bonus
  • 5 Days Work

If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information you can reach out to Kelvin Chu on kelvin.chu@randstad.com.hk

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma