it helpdesk/ service desk support in Hong Kong

posted
contact
eunice chang, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 40,000 per month

job details

posted
location
hong kong
specialism
human resources
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 40,000 per month
experience
2 years
reference number
91M0156039_1620791613
contact
eunice chang, randstad hong kong
add to saved jobs print

job description







about the company. My client is looking for a unique candidate with strong communication skills and a positive attitude to support their user helpdesk. about the job.
  • Provide overall end user support for multiple APAC regional offices
  • Responsible for maintaining, configuring, upgrading computer systems and performs complex computer repairs and coordinates vendor support for more critical repairs
  • Responsible for properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner, update documentation for current and developed processes
  • Provide support for custom in-house web applications
  • Maintain an accurate inventory list of all IT equipment
  • Work closely with other members of the IT department and all internal departments to troubleshoot more complex technical problems, and deliver a high level of service
  • Assist in technical projects from planning to setup software/hardware products and other duties as assigned
skills & experiences required.
  • At least 3 years IT broad desktop/laptop support experience in helpdesk environment
  • Hands-on experience with troubleshooting of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and MAC OS X.
  • Solid understanding with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
  • Experience at a geographically diverse mid-sized company working with remote offices and teams
  • Knowledge of ITIL, Agile and Lean IT would be advantage
  • SharePoint administration experience is a bonus
  • Great interpersonal, strong organization skills on working with non-technical users, including provide user training or presentation
  • Good self-disciplined, self-motivated, patient, have passion in technology
  • Excellent communications skills in English and Chinese, both verbal and written are required

Interested parties, please click "Apply Now" or contact Eunice Chang at eunice.chang@randstad.com.hk

skills

Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and MAC OS X.

qualification

Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and MAC OS X.

educational requirements

Bachelor Degree