it helpdesk manager - financial services (up to 800k / annum) in Hong Kong

debby lau, randstad hong kong
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job details

hong kong
information technology
job type
working hours
8 years
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debby lau, randstad hong kong
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job description

About the company:

You will be joining a well-known top tier financial services company as an IT Helpdesk Manager to take care of the user support for around 2,000 users in the APAC office.

About the job:
  • Responsible for managing the planning, building, and running of the following services and technologies of End User Services
  • Familiar with the Operating System Lifecycle, PC Lifecycle Management & Mobile Device Management
  • Manage the team and to provide quality support to the end-users
  • Coordinate End User PC standards development and operational roadmap planning with the appropriate internal teams and suppliers (outsourcing partner, software & hardware partners) relating to services for delivered to the enterprise
  • Coordinate End User Computing related activities such as project planning, resource estimation, enterprise communications, technology pilots, and production deployments/upgrades with the appropriate internal teams and suppliers
  • Project Management and co-ordination
  • Develop services pertaining to functionality delivery, SLAs, pricing, and contractual terms to accommodate business requirements
  • Ensure appropriate reporting and metrics are being delivered
Skills & experiences required:
  • At least 5 years of related working experience in the financial services sector
  • Knowledge of Microsoft Office programs, Mobile App and Basic computer functions (typing, navigating the internet)
  • Positive attitude, detail-oriented, highly motivated and organized
  • Excellent communication skill and people skill
  • Fluent in Both Chinese and English

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Debby Lau on +852 2232 3498 or via


Solid working experience in Financial Services Sector is a must


Solid working experience in Financial Services Sector is a must

educational requirements

Associate Degree/Diploma