it helpdesk (ibank) in Hong Kong

ashley ng, randstad hong kong
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hong kong
information technology
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ashley ng, randstad hong kong
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job description

about the job.

• Provides a single point of contact for end users (VIPs, Traders, FO/MO/BO users, Visitors) to receive support and maintenance within the organization's desktop computing environment. Also telephony equipments.

• Provide first tier support in a timely and accurate fashion and provide end-user assistance where required

• Work independently and escalate issues to regional L2/L3 IT teams

• Responsible for recording all users’ request in ticketing system, with accuracy and an appropriate level of details.

• Collaborates with other Helpdesk teams in the region (by communicating about findings, fixes and documentation, whenever required)

• Maintains the IT software is in line with company required version

• Working with local vendors/regulator and application support team to deploy the new applications for users

• Ensure all IT hardware/software/infrastructure meet local regulator’s requirement • Document and communicate to regional IT and compliance any divergence or discrepancy

• Arrange to relocate the IT equipment when there is any seating relocation of users. • Ensure compliance with bank policy and document any discrepancy

• To provide support to coordinate with regional IT, local team and external auditors in case of IT queries or related matters

skills & experiences required.

• 2+ years experience in a Technical Support / Helpdesk role in an enterprise environment. Banking / Finance experience is a plus.

• Experience in supporting computer hardware and software and basic back-end administration

• Bachelor in IT related discipline. MCTS/MCITP/MCSE certifications an advantage

• Proactive and positive attitude. Excellent customer service oriented mindset

• Excellent verbal and written communications skills in English and Cantonese (Mandarin a plus)

If you're interested in hearing about opportunities please feel free click apply now or contact me at +852 2232 3448/ +852 6882 3812 / by below for more information.


PC server VDI laptop turret mobile handhelds Windows Desktop win7 win10 blackberry Airwatc basic back-end administration Windows Server AD SCCM Exchange


no additional qualifications required

educational requirements

Bachelor Degree