about the company.
My client is a well-known MNC located in Hong Kong which is looking for an IT Director/Senior Manager with a strong focus on digital areas such as CRM (Salesforce Marketing/Service Cloud), Omni-Channel, and Retail Technologies, etc. The right candidate will be responsible for leading a small team & 3rd party vendors and participate in creating the roadmap, strategies, project delivery, and implications for their retail businesses in the APAC area.
about the job.
- Work as one of the APAC Technical Lead and manage a small team & 3rd party vendors; also work as a thought leader of the digital & retail & technology space for the regional project and oversee the activities, including but not limited to CRM system (Salesforce Marketing/Service Cloud), e-commerce, order management system, etc.
- Define and manage the strategies, roadmaps, and delivery plans covering the projects
- Act as an advisor to the business units and 3rd party vendor partners on all matters of relevant system architecture, technologies, development, and project delivery
- Understand and predict the emerging technology, services, and functionality trends as well as comprehend market adoption of emerging services and business models
- Review and manage manpower, budget, and timeline based on project priorities
- Collaborate with global technology teams to adopt best practices, align technologies with business use cases, and coordinate cross-functional plans and activities
- Attend strategies and planning meetings with the leadership team and other senior stakeholders to serve as a subject matter expert and suggest workable solutions for the business needs
- Mentor and motivate the teams to ensure the delivery will be on-time with a positive outcome and meeting the IT policies
skills & experiences required.
- Bachelor's Degree or above in Computer Science/Business Administration or related discipline
- Minimum 8 years of experience working in relevant organizations/retail industries with strong experience in solutions of retail/digital/marketing technologies including but not limited to CRM systems, e-commerce, order management system, etc.
- Solid experience in implementing Salesforce Marketing Cloud (SFMC) or Salesforce Service Cloud (SFSC) is a must
- Great understanding of the best practice of retail/FMCG industries ideally with project experience for the APAC market
- Strong experience in designing technology roadmaps and strategies based on business requirements
- Expertise in design, development, implementation, integration, and maintenance of enterprise-level retail/digital technology solutions for regional
- Strong experience in project planning and delivery in an Agile environment
- Strong business mindset, communication, and stakeholder management skills
- Proficient in spoken and written English
- Candidates who with less year of experience will be considered as Senior Manager
If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk
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