it analyst (ibank) in Hong Kong

eunice chang, randstad hong kong
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hong kong
human resources
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eunice chang, randstad hong kong
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job description


  • 2 + years IT working experience with Technical Support
  • Strong experience in Active Directory, DNS, MS Exchange, MS OFFICE
  • Ability to work independently in a high-pressure environment
  • Strong communication skills and fluent in English
about the job.
  • Responsible for troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Responsible for installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • Responsible for IT inventory, documentation and procedure update
  • Support for PC, LCD, printer internal relocation
  • Support for Internal video conference meeting setup and troubleshoot
skills & experiences required.
  • Diploma or above in Computer Science or related disciplines
  • At least 2 years of working experience in technical support including network administration work and system operations
  • Investment Banking experience is preferred
  • Proficient in market data systems and 3 rd party systems such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Front office and Private Banking support experience will be advance
  • Able to work on shift roster, on-call support, weekend and public holidays
  • Able to communicate effectively to different levels of users.
  • Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese


Active Directory, DNS, MS Exchange, MS OFFICE


Active Directory, DNS, MS Exchange, MS OFFICE

educational requirements

Bachelor Degree