about the company My client is a well-known IT service provider with multiple offshore branches and global businesses. Their clientele includes Retail, Banking, Financial Services (Asset Management, Hedge Fund), etc. Currently, they're looking for an experienced Infrastructure Engineer to handle helpdesk support, server maintenance, network configuration, and other infrastructure matters for their clients. You'll be joining a collaborative team and provide professional IT services to clients. about the jobProvide frontline support to clients in a timely manner. Handle incoming inquries in the means of email and phone calls. Follow SOP to perform health-check and maintenance to servers and systems. Be the contact point and technical expert in resolving clients' concerns. Keep track client's IT hardware, software and other equipments to make sure they're in stock and in good conditions. Handle IT ticket in a responsible manner, update status of an issue on the system, or escalate the incident to other parties. Assist in new technology or system rollouts. Liaise with clients to ensure quality delivery. Provide support in connectivity issues, especially regarding servers. Administer and configure VDI environment. about the requirement Diploma or above in Computer Science, Computer Engineering, Information Technology, Information Systems, or other equivalent fields 2+ years of experience in providing frontline support and infrastructure maintenance Experienced in VDI, Windows OS, Servers, Storage, File Management System / Server, System Healthcheck etc, Good command in Cantonese, English and Mandarin Hands-on experience in Windows, O365, Azure, AD, VMWare, vSphere, vCenterProfessional certificates holders will be an advantage Upon attaining professional certificates, you will receive a monthly allowance payable on top of your basic salary. Interested parties, please submit your application by clicking "apply". Alternatively, contact Brian Law through email at email@example.com, or on WhatsApp at +852 6275 7519.