about the company.
MNC Financial Services Company
about the team.
You will be be part of a team of 3 in the help desk support team about the job.
- Providing excellent L1 help desk support to on-site stakeholders within the Hong Kong office
- Initiating L2 - L3 incident tickets to follow standard protocol and work issues to resolution
- Monitoring L2 - L3 incident tickets of status and progress to resolution
- Conducting initial support, classification and prioritising activities
- Performing root cause analysis and remediation issues
- Train and educate new/existing stakeholders on applications and infrastructure
- Effective communication on the floor and in-person with different stakeholders
skills & experiences required.
- Minimum 3+ years of professional tech support experience
- Strong hands-on problem solving and troubleshooting abilities
- Knowledgeable of operating systems and software and networking principles
- Well-experience in Microsoft software
- Good command in English (Cantonese is a plus)
If you’re interested in this exciting opportunity please don’t delay and click 'APPLY NOW' or for more information, reach out to Russell Regalado on russell.regalado@randstad.com.hk