head of service tech delivery in Hong Kong

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job details

hong kong
information technology
job type
reference number
ian luong, randstad hong kong
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job description

about the company.

The client is a leading global financial services firm and they are expanding their country tech team.

about the job.

The Service Delivery Manager is the primary point of contact to the line of business in dealing with technology service proactive improvements, relationship management and overall service improvement programs. They require the ability to manage and interact with senior level executives within the business, respond to any and all service concerns regarding the support and ensure restoration of service issues along with the director. .

Your responsibilities will include:

  • Strong relationship management ability; partner with business and technology stakeholders on technology initiatives, including management of project intake process
  • Understanding the line of business and partners within division to develop technology solutions for new business needs as well as manage current systems
  • Create reporting and deliver updates regarding Division system performance
  • Appropriately leverages and manages Project Manager(s) to ensure that projects are delivered in a timely manner
  • Manages delivery and implementation of applications
  • Support the relationship management for management control and internal control.
  • Senior level and mature understanding years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL

skills & experiences required.

  • 10+ years experience of directly managing teams of managerial and operational staff
  • Knowledge of problem and incident management tools and processes
  • Understanding of resource management, and the ability to create and implement a management framework for a solutions programme
  • Possesses an approachable style, with a proven ability to manage and motivate staff
  • Solution provision, skills identification and development team leadership
  • Management of change programmes involving outsourcing, transitions and major service change
  • Vendor management

Interested candidates can apply through this portal. Should you have questions, please contact Ian Luong at 2232 3440.