Our client is a reputable food label with decades of history globally. They currently have restaurants and shops worldwide and what makes them extraordinary is the unique selection of flavors and seasonal specials. In order to cope with the business expansions and brand credibility, they are currently looking for a Head of Retail to manage its Hong Kong and Taiwan business.about the team.Reporting to the General Manager, you will be supported by a sizable team including Retail Managers, Area Managers and Shop Managers. You will also work cross-functionally and cross-regionally with supply chain, marketing, sales and other relevant teams to ensure your strategic initiatives can be executed smoothly. Travel is required due to business needs.
about the job.
- Responsible for the growth of business via driving retail sales, e-platform and operational excellence
- Lead and provide expertise in the areas of operations, training, talent development, business development, supply chain & logistics, health & safety, marketing and etc
- Establish best SOPs for all stores to follow and ensure positive and consistent customer experience
- Create a sales-centric culture which focus on achieving financial goals but not compromising customer service level
- Engage in regional meetings across Asia to ensure consistency in operational flow
- Consistently encourage innovation and cost effectiveness in the assigned regions
- Direct P&L responsibility
- Demonstrate ability to develop strategies and the delivery of outstanding business results
skills & experiences required.
- Bachelor Degree in Business Administration or relevant disciplines
- 12+ years of experience in sales and operations within the international restaurant and/or any retail sector
- Fluency in Cantonese, Mandarin and English is required
- Regional exposure will have advantage but not a must
- Great interpersonal, communications and sales management skills
- Ability to work under pressure and multi task
- Occasional travel
Interested parties, please apply directly with your most updated CV, current and expected salary package. Feel free to reach out to doris.wan@randstad.com if you have any questions.