Head of Membership (VVIP / HNWI Relationship Management)Our client is a renowned premium loyalty programme in Hong Kong, targeting VVIP / (ultra) high-net-worth individuals. They are looking for a team head to lead their dynamic membership / relationship management team. about the team.
- Report to the Director of Sales & Marketing
- Lead a team of 6-8
- International team
- Dynamic and fast-paced work environment
about the job.
- Develop and manage Customer Relationship Management and clienteling strategies for HNWI
- Develop and manage HNWI engagement plans at the portfolio level
- Organize and manage exclusive client activities and events
- Develop and execute client communications plans across different channels
- Lead and work closely with the relationship management team to drive customer excellence, ensuring individual and team performance
- Degree holder of Business Management, Marketing, Public Relations, Tourism, Hospitality, or any related discipline
- 10+ years of experience in CRM, retail operations, marketing or communications in hospitality, luxury retail brands, premium products (e.g. car, yacht, jet, etc.) or Banking and Finance industry
- Excellent interpersonal and people management skills
- Excellent communications in Cantonese, English and Mandarin
Interested candidates, please send your updated resume to Scarlett Chan at email@example.com...