About the company
Our client is a top tier wine & spirit brand in the world that operates private clubs. They are looking for an experienced Guest Relations Manager from hospitality and F&B industry to act as the face of the brand and maintain great guest relationships.
Responsibilities
- Manage the daily operations and deliver exceptional quality customer service to guest;
- Develop and maintain guest relationships and obtain guests' loyalty;
- Plan and organize regular programs and campaigns for VIPs engagement;
- Foresee guests' needs, handle guest inquiries and complaints;
- Enrich VIP journey to achieve a high level of guest satisfaction;
- Participate in ad hoc projects skills & experiences required; and
- Support daily administration, logistics and coordination with 3rd parties
Requirements
- Bachelor’s degree in marketing, Business Administration, Communications, Hospitality Management;
- At least 4 years of working experiences in F&B Operation or equivalent hospitality experience;
- Presentable, mature, and confident with strong speciality ability and influence skills;
- Experience in CRM and VIP Club management;
- Driven, energetic, independent, patient, and convivial;
- Attention to detail and a good team player;
- Excellent communication, project and time management skills;
- Fluent English, Mandarin and Cantonese speaking abilities; and
- Passionate about the spirit industry with spirits & wines knowledge will be a plus
If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales & Marketing) on +852 2232 3452. About the company
Our client is a top tier wine & spirit brand in the world that operates private clubs. They are looking for an experienced Guest Relations Manager from hospitality and F&B industry to act as the face of the brand and maintain great guest relationships.
Responsibilities
- Manage the daily operations and deliver exceptional quality customer service to guest;
- Develop and maintain guest relationships and obtain guests' loyalty;
- Plan and organize regular programs and campaigns for VIPs engagement;
- Foresee guests' needs, handle guest inquiries and complaints;
- Enrich VIP journey to achieve a high level of guest satisfaction;
- Participate in ad hoc projects skills & experiences required; and
- Support daily administration, logistics and coordination with 3rd parties
Requirements
- Bachelor’s degree in marketing, Business Administration, Communications, Hospitality Management;
- At least 4 years of working experiences in F&B Operation or equivalent hospitality experience;
- Presentable, mature, and confident with strong speciality ability and influence skills;
- Experience in CRM and VIP Club management;
- Driven, energetic, independent, patient, and convivial;
- Attention to detail and a good team player;
- Excellent communication, project and time management skills;
- Fluent English, Mandarin and Cantonese speaking abilities; and
- Passionate about the spirit industry with spirits & wines knowledge will be a plus
If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales & Marketing) on +852 2232 3452.