You are successfully logged out of your my randstad account

You have successfully deleted your account

guest relations manager | top tier brand.

job details

summary

    job details
    About the company
    Our client is a top tier wine & spirit brand in the world that operates private clubs. They are looking for an experienced Guest Relations Manager from hospitality and F&B industry to act as the face of the brand and maintain great guest relationships.

    Responsibilities

    • Manage the daily operations and deliver exceptional quality customer service to guest;
    • Develop and maintain guest relationships and obtain guests' loyalty;
    • Plan and organize regular programs and campaigns for VIPs engagement;
    • Foresee guests' needs, handle guest inquiries and complaints;
    • Enrich VIP journey to achieve a high level of guest satisfaction;
    • Participate in ad hoc projects skills & experiences required; and
    • Support daily administration, logistics and coordination with 3rd parties

    Requirements

    • Bachelor’s degree in marketing, Business Administration, Communications, Hospitality Management;
    • At least 4 years of working experiences in F&B Operation or equivalent hospitality experience;
    • Presentable, mature, and confident with strong speciality ability and influence skills;
    • Experience in CRM and VIP Club management;
    • Driven, energetic, independent, patient, and convivial;
    • Attention to detail and a good team player;
    • Excellent communication, project and time management skills;
    • Fluent English, Mandarin and Cantonese speaking abilities; and
    • Passionate about the spirit industry with spirits & wines knowledge will be a plus

    If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales & Marketing) on +852 2232 3452.
    About the company
    Our client is a top tier wine & spirit brand in the world that operates private clubs. They are looking for an experienced Guest Relations Manager from hospitality and F&B industry to act as the face of the brand and maintain great guest relationships.

    Responsibilities

    • Manage the daily operations and deliver exceptional quality customer service to guest;
    • Develop and maintain guest relationships and obtain guests' loyalty;
    • Plan and organize regular programs and campaigns for VIPs engagement;
    • Foresee guests' needs, handle guest inquiries and complaints;
    • Enrich VIP journey to achieve a high level of guest satisfaction;
    • Participate in ad hoc projects skills & experiences required; and
    • Support daily administration, logistics and coordination with 3rd parties

    Requirements

    • Bachelor’s degree in marketing, Business Administration, Communications, Hospitality Management;
    • At least 4 years of working experiences in F&B Operation or equivalent hospitality experience;
    • Presentable, mature, and confident with strong speciality ability and influence skills;
    • Experience in CRM and VIP Club management;
    • Driven, energetic, independent, patient, and convivial;
    • Attention to detail and a good team player;
    • Excellent communication, project and time management skills;
    • Fluent English, Mandarin and Cantonese speaking abilities; and
    • Passionate about the spirit industry with spirits & wines knowledge will be a plus

    If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Vanessa Kan (Recruitment Consultant - Sales & Marketing) on +852 2232 3452.