field engineer - up to 30k in Hong Kong

posted
contact
debby lau, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 30,000 per month

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 30,000 per month
experience
2 years
reference number
91M0142346_1580806372
contact
debby lau, randstad hong kong
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job description

About the company:

You will be joining a Multinational IT Solution Provider which has numerous business across the globe. To expand the team, they are looking for a Field Engineer to join in the team in Hong Kong to provide 24/7 IT hardware support to the clients.

You will be responsible for...

  • providing 24/7 support to the clients by answering calls, replying emails and preforming support remotely
  • ensuring compliance with customers and internal SLAs
  • identifying complex problems and reviewing related information to propose relevant solutions
  • maintaining accurate information through internal systems and documentation and recording customer updates as and when required
skills & experiences required:
  • At least 2 years of experience in field service
  • Knowledge on IBM, Sun, Dell and HP hardware
  • Good communication skill and able to work under pressure

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Debby Lau on +852 2232 3498 or via debby.lau@randstad.com.hk

skills

24/7 support

qualification

24/7 support

educational requirements

Vocational/Professional Qualification