Experience Design Manager | Insurance
My Client is the leading insurance company providing products and services to mass customers. They are focusing on delivering exceptional customer experiences and innovative solutions to their customers. They are actively looking for the experienced one to join their customer experience team.
about the team.
- Report to the Head of Customer Experience
- Join a team of 4 people
- Join a young and dynamic team and a fast-moving and dynamic working environment
about the job.
- Customer Research: Conduct in-depth research to understand customer needs, preferences, and pain points. Utilize various qualitative and quantitative research methods such as interviews, surveys, and usability testing to gather valuable insights.
- User Experience Design: Collaborate with cross-functional teams to develop innovative and user-friendly experiences across multiple touchpoints. Use your design expertise to create wireframes, prototypes, and visual designs that align with brand identity and enhance the overall customer journey.
- Data Analysis: Analyze research data and translate findings into actionable recommendations. Identify patterns, trends, and opportunities to improve the customer experience. Present insights and recommendations to stakeholders in a clear and compelling manner.
- Iterative Improvement: Continuously iterate and optimize customer experiences based on user feedback and data-driven insights. Stay up-to-date with industry trends and best practices to ensure remains at the forefront of customer experience innovation.
skills & experiences required.
- Degree holder in any related discipline
- Minimum 7 years of customer experience research, design / service design
- Research Skills: Proven ability to conduct qualitative and quantitative research, including interviews, surveys, and usability testing. Familiarity with research tools and methodologies is essential.
- Design Proficiency: Strong design skills with expertise in wireframing, prototyping, and visual design. Proficiency in design software such as Adobe Creative Suite or similar tools is required.
- Analytical Thinking: Excellent analytical and problem-solving skills. Ability to analyze data, identify patterns, and draw meaningful insights to drive decision-making.
- Collaboration: Demonstrated ability to collaborate effectively with cross-functional teams, including designers, developers, and product managers. Strong communication and interpersonal skills are crucial.
- Passion for Customer Experience: A genuine passion for understanding customer needs and creating exceptional experiences. A customer-centric mindset and a desire to exceed customer expectations.
- Exposure in Mainland China Market is highly preferred
- Strong Communication Skills in English & Mandarin
Interested candidates, please click APPLY NOW or send your updated resume to Eunice Chau at eunice.chau@randstad.com.hk
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