about the company. Our client is an European beauty and personal care brand that is known for its freshest ingredients that fight against animal testing. They offer bath, skin, body and haircare that is ethically sourced, vegetarian, handmade and low waste. To cope with their local expansions in Hong Kong and mainland China, they are currently looking for a Customer Service Executive to base in Hong Kong and assist the brand's Tmall business. about the team. You will be based in the Hong Kong office and being one of the key members in the customer service team. You will be required to work based on roster, so you could be working on weekends, nights and/or public holidays. about the job. Provide and maintain high quality level of customer service via answering customer queries (inbound calls, email, messages on digital channels, Tmall, and any other marketplaces)Identify existing and prospective customers' needs including products and services and provide professional consultative comments on products Grasp opportunities to cross-sell appropriatelyEnsure compliance requirements are strictly followedWork cross-functionally within the organization to ensure high quality of customer service is delivered consistentlyMaintain customer service related documents for internal use skills & experiences required.1+ year of customer service experienceWelcome IANG Visa applicantsCandidates with experience managing Tmall will have advantageHighly proficient in Mandarin is requiredGreat interpersonal and communication skillsPassionate in eCommerce selling and client facingAbility to work on a roster based schedule Interested parties, please apply directly with your most updated resume, current and expected salary package. Feel free to reach out to firstname.lastname@example.org if you have any questions.