about the company.
A global asset management firm
about the team.You will become a key player in an IT support team providing business aligned IT services to the company offices throughout Asia Pacific.
about the job.- Be a key player in the APAC team to provide IT support to the business
- Provide IT support to onsite, remote and travelling users
- Support the in-house and third party applications, in order to quickly identify and organize a solution for any related problem
- Administer the monitoring and troubleshooting console and ensure that all helpdesk calls and service requests are logged, processed and monitored according to company
- Provide troubleshooting on video conference platforms and mobile devices
- Manage or assist with any IT related project as required
- Escalate problems to vendors and in-house experts when required
- Provide regular status reports to management and ensure documentation is kept up-to-date and accurate
- Provide user training when needed
skills & experiences required.- Bachelor’s Degree in Computer Science or related field
- At least 5 years’ experience directly supporting users, in financial institutions would be a plus
- A technical understanding of Windows 10, Office 2016 and Windows Server operating systems to MCSE level.
- Solid knowledge of LAN\WAN technologies and understanding of TCP/IP networking
- Skills in providing broadband and VPN troubleshooting
- The ability to support mobile devices such as iPad, iPhone and Android devices
- Knowledge of market data infrastructure and applications, including Bloomberg
- Ability to write and modify scripts
- Excellent technical problem-solving and analytical ability
- A service orientated business facing approach
- The ability to deal with business users at all levels
- Excellent written and verbal skills in English
Interested parties, please click "Apply Now" or contact Cheryl Lau at cheryl.lau@randstad.com.hk
about the company.
A global asset management firm
about the team.You will become a key player in an IT support team providing business aligned IT services to the company offices throughout Asia Pacific.
about the job.- Be a key player in the APAC team to provide IT support to the business
- Provide IT support to onsite, remote and travelling users
- Support the in-house and third party applications, in order to quickly identify and organize a solution for any related problem
- Administer the monitoring and troubleshooting console and ensure that all helpdesk calls and service requests are logged, processed and monitored according to company
- Provide troubleshooting on video conference platforms and mobile devices
- Manage or assist with any IT related project as required
- Escalate problems to vendors and in-house experts when required
- Provide regular status reports to management and ensure documentation is kept up-to-date and accurate
- Provide user training when needed
skills & experiences required.- Bachelor’s Degree in Computer Science or related field
- At least 5 years’ experience directly supporting users, in financial institutions would be a plus
- A technical understanding of Windows 10, Office 2016 and Windows Server operating systems to MCSE level.
- Solid knowledge of LAN\WAN technologies and understanding of TCP/IP networking
- Skills in providing broadband and VPN troubleshooting
- The ability to support mobile devices such as iPad, iPhone and Android devices
- Knowledge of market data infrastructure and applications, including Bloomberg
- Ability to write and modify scripts
- Excellent technical problem-solving and analytical ability
- A service orientated business facing approach
- The ability to deal with business users at all levels
- Excellent written and verbal skills in English
Interested parties, please click "Apply Now" or contact Cheryl Lau at cheryl.lau@randstad.com.hk