about the company. Our client has over 50 years of experience as an multi-brand, multi-store network that offers wide range of selections in apparel, accessories, footwear, lifestyle and sporting equipments. Providing great shopping experience to their customers, the client commits to build trust and long term relationship with their sport enthusiasts. They are currently looking for a Retail Operations Manager to join and bring in new inspirations for their retail network in Hong Kong. about the team. Reporting to the General Manager who's also based in Hong Kong, you will work alongside the Marketing, Merchandising, HR and Finance departments. You will manage 8-10 stores with 100+ retail staff across Hong Kong. This is a office based role, but you are required to perform store visits regularly to understand the retail landscape in order to do strategic planning. about the job. Formulate and implement store strategies to maximize profits and commercial performance of all retail outletsOversee and manage store operations and manpower planningSet KPIs and monitor performance while providing relevant retail coaching when neededWork closely with District Managers and Store Managers to ensure visual merchandising and inventory level are up to company requirementPerform sales analysis and customers insights and make recommendations on business plansPerform market visit regularly and pay close attention to competitor trendsManage customer retention programs and drive retail team towards achieving retail excellenceTrain and coach talent and encourage internal growth skills & experiences required.Bachelor Degree in Business Management or any relevant disciplines8+ years of retail experience with 4 years at a supervisory levelPassionate in sports, lifestyle and fitness will be a plusFluent in Cantonese, English and Mandarin is requiredProven track record in driving sales under fast moving environmentAbility to multi task and handle stressTeam player, great communication skills, strong business acumen Interested parties, please apply directly with your most updated resume, latest and expected salary package. Feel free to reach out to firstname.lastname@example.org if you have any questions.