summary

hong kong
HK$90,000 - HK$140,000 per month, year-end bonus, attractive package
permanent
full-time

specialism
marketing, digital & pr
sub specialism
market research & analysis
reference number
91M0242539_4629474145085122745

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job details

The individual will be responsible in collaborating with a range of stakeholders of different disciplinary to ensure smooth operation at every single customer touch point at the venue.

about the job.

Responsible for the end-to-end mapping of the overall operations process flow of the venue using a range of operational excellence methodologies
Identify, establish, formulate, trial and improve on the the overall operations practicality to ensure smooth operations for customers/end user
Collaborate with key stakeholders to ensure process is of high quality in a customer experience journey
Benchmark with existing similar venue operations to ensure end results is of high quality
Collaboration with stakeholders to establish operational best practices (for each department) and guidebook to ensure methodologies and processes are best catered to end customer
Ensure all processes are identified and documented to drive modeling and simulations for respective team to drive operational efficiency and continuous improvement

skills & experiences required.

Degree holder in business or related discipline
Minimum 10 years experience in consulting related to strategic operations project in a customer facing sector
In-house experience is also a bonus
Experience in managing complex projects with collaboration with multi-disciplinary teams
Practical expertise and qualifications on operational excellence methodologies and project management such as Six Sigma certification, Scrum, Lean Management, Total Quality Management, Continous Improvement.
Strong project management, communications and forward thinking
Result-driven, critical thinker and detail minded
Experience with business process modelling and analysis tools
Ability to communciate and write fluently in English and Chinese
Less experienced candidates will be considered as Associate Director

Interested candidates, please click 'apply' or send updated resume to Tommy Wong at tommy.wong@randstad.com.hk.

about the company.

We're partnering with a reputable and well-recognized hospitality in finding a newly created Director - Operations Excellence to identify, formulate and implement best practices for their upcoming luxury hospitality venue to ensure a top quality customer journey for all end-user at the venue.

The individual will be responsible in collaborating with a range of stakeholders of different disciplinary to ensure smooth operation at every single customer touch point at the venue.
...

about the job.

Responsible for the end-to-end mapping of the overall operations process flow of the venue using a range of operational excellence methodologies
Identify, establish, formulate, trial and improve on the the overall operations practicality to ensure smooth operations for customers/end user
Collaborate with key stakeholders to ensure process is of high quality in a customer experience journey
Benchmark with existing similar venue operations to ensure end results is of high quality
Collaboration with stakeholders to establish operational best practices (for each department) and guidebook to ensure methodologies and processes are best catered to end customer
Ensure all processes are identified and documented to drive modeling and simulations for respective team to drive operational efficiency and continuous improvement

skills & experiences required.

Degree holder in business or related discipline
Minimum 10 years experience in consulting related to strategic operations project in a customer facing sector
In-house experience is also a bonus
Experience in managing complex projects with collaboration with multi-disciplinary teams
Practical expertise and qualifications on operational excellence methodologies and project management such as Six Sigma certification, Scrum, Lean Management, Total Quality Management, Continous Improvement.
Strong project management, communications and forward thinking
Result-driven, critical thinker and detail minded
Experience with business process modelling and analysis tools
Ability to communciate and write fluently in English and Chinese
Less experienced candidates will be considered as Associate Director

Interested candidates, please click 'apply' or send updated resume to Tommy Wong at tommy.wong@randstad.com.hk.

experience
10 years
skills
Lean management, six sigma, entertainment, hospitality, operations, process improvement, continuous improvement, management, excellence, risk analysis, total quality management, TQM, CI,
qualifications
no additional qualifications required
education
Bachelor Degree

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director, operations excellence | hospitality (china market).

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

tommy wong

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