about the company.
Our client is a well-known consumer goods company with a great product portfolio. Currently they are hiring a Director of Customer Service to join their team. They are looking for someone who has account management & leadership experience. Prior knowledge in covering international market is a must.
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about the job.
As a Director of Customer Service, you will
-Supervise and motivate a team of 9 to deliver excellent customer solutions to clients
-Work closely with the supply planning team and make sure the production & order to cash process are align with the project deadline
-Draft, implement, and execute policies and procedures to facilitate a quality customer service experience
-Collect operation data for services performance analysis, planning for improvement and ongoing tracking for continuous optimisation
-Maintain high operation metrics performance and make sure the service level is achieved
-Provide consulting for support services and participation in account servicing with Sales
-Collect and analyse customer system performance data for capacity plan and derive the proposal with a road map for customer future plan
-Monitor and analyse the quality of service delivery and optimisation
skills & experiences required.
-Degree holder from a recognisable university
-Min 12 years of experience in customer service/account management (not sales) position, with 5 years of experience in a supervisory role
-Candidates from consumer goods industry/FMCG/airline background are highly preferred
-Fluent in English, Mandarin and Cantonese
-Prior experience in working in multinational companies and handle global markets
-Extensive experiencing of managing operational customer service teams
-Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
-Proven Management and/or relationship management experience at a senior, strategic level role
-Strong leadership & negotiation skills; Able to motivate the teammates
about the benefits.
Our clients offer competitive salary package, they also offer
-5 day work
-15 ALs
-Performance bonus
-Medical Coverage
-Dental Coverage
-Life Insurance
-Leadership exposure
-WFH Policy
-New headcount in the team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email to sally.lo@randstad.com.hk
