digital portal manager in Hong Kong

ian luong, randstad hong kong
job type
HK$ 720,000 - HK$ 840,000 per year
apply now

job details

hong kong
marketing, digital & PR
job type
working hours
HK$ 720,000 - HK$ 840,000 per year
reference number
ian luong, randstad hong kong
apply now

job description


Our client is a global provider of management, management and real estate services. With a total of 3500 employees, our client is represented in 44 countries in America, Asia, Europe and the Middle East.

Your key responsibilities:

This role is to maximize client adoption and ensure ongoing continuity with the newly launched portal. Our client’s newly launched portal is a front-end tool that sits within digital transformation and is key to their strategic agenda. This portal enabling clients to directly; purchase/ reserve shelf list companies, perform special company name checks, extract company information and pay renewals.

Your other responsibilities will include:

  • Be the expert in client portal to achieve the goals in Asia Pacific region
  • Plan the strategies for digital portal adoption by working closely with Account Managers and Marketing team
  • Execute the digital portal adoption strategy
  • Proactively engage with clients to promote portal adoption (in particular inactive clients)
  • Maximize the adoption with relevant internal stakeholders
  • Be responsive and provide support to clients enquires as well as internal front-line staff (Account Managers / Relationship Managers)
  • Handle client complaints by liaising with relevant teams to resolve the problems
  • Uptake any other ah-hoc assignments, such as ad-hoc training to internal staff and clients

Your requirements and qualifications:

  • 5+ years’ experience in digital, portal, strategy, planning and execution
  • Experience in creating and executing plans. Business development plans, engagement plans, launch plans and go to market plans
  • An understanding of Company Formation business is desirable
  • Bachelor's degree or equivalent preferable
  • Understanding of business needs and business strategy of digital platforms is essential
  • Strong understanding of front-end portal and driving adoption
  • Excellent senior stakeholder management skill is a must (both internal and external)
  • Proactive and commercial mind set is needed
  • Excellent communications and interpersonal skills
  • Ability and willingness to be hands on when needed and to adapt to change
  • Proficiency in Microsoft Outlook, Word, PowerPoint
  • Proficiency in Cantonese, Mandarin and English is a must

Interested candidates can apply through the portal or send your CV to

For questions, please contact ian luong at 2232 3440.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree