about the company.
- MNC Financial Service Company
- Act as the primary contact for desktop support, resolving issues and ensuring customer satisfaction.
- Prioritize and classify incoming issues based on established protocols.
- Collaborate with Level 2/Level 3 teams to troubleshoot unresolved problems.
- Maintain effective communication with customers regarding the status of their requests and incidents.
- Escalate issues when necessary to ensure prompt resolution.
- Accurately document incidents, requests, and solutions in the help desk system