about the company.
- MNC Financial Service Company
about the job.
- Act as the primary contact for desktop support, resolving issues and ensuring customer satisfaction.
- Prioritize and classify incoming issues based on established protocols.
- Collaborate with Level 2/Level 3 teams to troubleshoot unresolved problems.
- Maintain effective communication with customers regarding the status of their requests and incidents.
- Escalate issues when necessary to ensure prompt resolution.
- Accurately document incidents, requests, and solutions in the help desk system
skills & experiences required.
- Minimum of 3 years of experience in desktop support or a related field.
- Strong troubleshooting skills for hardware, software, and network issues.
- Proficiency in Windows and macOS operating systems.
- Familiarity with phone systems and video conferencing platforms like Zoom.
- Experience with Microsoft software, including Outlook, Exchange, and Windows.
- Knowledge of remote access technologies, such as Citrix.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation and ability to work well with diverse user bases.
- Detail-oriented with excellent organisational and time management skills.
If you’re interested in this exciting opportunity please don’t delay and click 'APPLY NOW' or for more information, reach out to Russell Regalado on russell.regalado@randstad.com.hk
