desktop support in Hong Kong

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job details

hong kong
information technology
job type
working hours
hk$ 30,000 - hk$ 40,000 per month
reference number
michael stroud, randstad hong kong
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job description

My client is a top tier Global Asset Management company. Going throw rapid expansion in the APAC region, my client are looking to add a strong IT Support Engineer to their reputable team to help manage their extensive and still-growing client list.
The IT Support Engineer will work closely with clients, internal client relationship teams, and product specialists to provide seamless high quality support. Individuals in this position will act in an escalation capacity for high impact issue resolution. Members of this team will work directly with identified clients ensuring smooth and timely deployment of my client's applications installations and upgrades.
The position holder will have the ability to communicate effectively, build high-levels of trust with stakeholders including clients, support staff, client relationship and development teams
The team
The department provides technical support for all platforms delivered by the company. Globally the team provides client technical support 24 hours a day to 200+ clients. The candidate will also assist on product development and project based work when necessary.
  • Troubleshoot and resolve high impact application errors on client systems either hosted onsite or deployed within client infrastructures
  • Liaise with client IT for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems
  • Understand hardware, software, compliance and monitoring requirements to maintain extremely high client satisfaction levels
  • Coordinate deployments of complex systems
  • Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events
  • Maintaining and distributing the core Windows build
  • Testing new and changed components being introduced into the environment
  • Participating in the engineering and deployment of global products
  • Maintaining and monitoring overall PC health
  • Performing change management duties, including creation, execution and validation of production changes
  • Strong work ethic
  • Ability to work under pressure and often to conflicting demands
  • Creative and analytical approach to problem solving
  • Proven ability to prioritise and reprioritise work due to changing business/client requirements
  • Excellent communication skills with experience of dealing with external stakeholders
  • Delivery focussed
  • Robust – able to bounce back when challenged
  • Proactive approach to work
  • Team player
  • Bachelors degree in Computer Science or related discipline
  • MCSE, MCP, MCDBA is desirable
  • Excellent standard of spoken and written English
Practical experience
  • 4 years of relevant experience working with Microsoft Windows Server platform
  • SQL Server 2008/2012 administration and troubleshooting
  • Support Experience for Microsoft Office, Windows OS internals
  • Familiarity with software development lifecycle
  • Previous experience in Level 2 or Level 3 support roles is advantageous
  • Previous infrastructure and application support a bonus
  • Understanding of financial markets
  • A project and methodical style and approach

If this sounds like something that interests you, please apply directly to this job ad below, or contact Michael Stroud at +852 2232 3438 or at


infrastructure, desktop support, hardware, network, active directory, windows server, troubleshoot, end-user, level 2, level 3, application support,


3+ years of relevant experience working in IT Support roles, preferably at Level 2 and 3
Fluent communication skills in English
Financial experience is a bonus

educational requirements

Bachelor Degree