desktop support in Hong Kong Island

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job details

posted
location
hong kong island
job category
information & technology
job type
permanent
reference number
91M0086731_1518084400
contact
ian luong, randstad hong kong
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job description

about the company.

The client is a leader in banking and financial services, employing over 185,000 people across 75 countries and 5 continents. Our origins lie in Europe but nearly a quarter of our employees now work in our multi-award-winning Asian offices and we are a committed player in all APAC markets.

about the job.

  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot
  • Mobile device setup and troubleshoot

skills & experiences required.

  • Diploma or above in Computer Science or related disciplines
  • 2+ years of working experience in technical support including network administration work and system operations
  • Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Able to communicate effectively to different levels of users. Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese

Interested candidates can apply through the portal. Should you have any questions, kindly call Ian Luong at 2232 3440.