deskside support in Hong Kong

ian luong, randstad hong kong
job type
apply now

job details

hong kong
information technology
job type
working hours
reference number
ian luong, randstad hong kong
apply now

job description


The client is large global financial services company and have invested millions in tech innovation.

Your key responsibilities:

  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot

Your requirements and qualifications:

  • Diploma or above in Computer Science or related disciplines
  • At least 2 years of working experience in technical support including network administration work and system operations
  • Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Able to communicate effectively to different levels of users. Able to work independently, and as a team
  • Good command of spoken and written English, Mandarin and Cantonese
  • Able to work on shift roster, on-call support, weekend and public holidays
  • Ideal candidate will be offered a permanent position
  • Front office and Private Banking support experience will be advance

Interested candidates can apply through this portal or send your CV to

For questions, please contact Ian Luong at 2232 3440.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree