deskside engineer - trade floor support in Hong Kong

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job details

posted
location
hong kong
specialism
information technology
job type
permanent
reference number
91M0088000_1528104352
contact
ian luong, randstad hong kong
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job description

about the company.

Our client is one of the largest banks in the world, based on market capitalization. They have over 100,000 full- and part-time employees who serve more than 20 million personal, business, public sector and institutional clients through offices in Europe and 40 other countries.

about the job.

You will be responsible to provide general technical and hardware support to end users. This includes deskside, and walkaround support, as well as one-on-one training.

Your responsibilities:

  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot
  • Mobile device setup and troubleshoot

skills & experiences required.

  • Diploma or above in Computer Science or related disciplines
  • Experience in technical support including network administration work and system operations
  • Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS,
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL
  • Good command of spoken and written English, Mandarin and Cantonese
  • Front office and Private Banking support experience will be an advantage

Interested candidates can apply through this portal. For questions, please contact Ian Luong at 2232 3440. Kindly note that only shortlisted candidates will be contacted for the role.