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customer success manager, martech / saas.

job details

summary

    job details

    about the company.

    Our client is a regional SaaS company that leverages Artificial Intelligence and Big Data to empower businesses across the world. With their aggressive expansion plan in Asia, they are now looking for the first "Customer Success Manager" in Hong Kong.

    about the job.

    • Assist clients to expand their usage and adoption of enterprise solution
    • Provide client relationship management for all assigned clients
    • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
    • Perform service delivery and first line technical support for the product implementation
    • Discussing the product definition, implementation, operation and clarifying issues with the customer
    • Assist in renewing client contract and cultivate upsell opportunities
    • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed

    skills & experiences required.

    • Ability to identify requirements before the customer does and respond quickly
    • Fast-learner, interested in online advertising industry and data monitoring
    • Excellent communication skills to effectively convey technical information to both technical and non-technical audience
    • Experience in customer engagement automation tool as customer success
    • Knowledge in digital marketing and CRM
    • Native or excellent oral and written communication skills in Mandarin/English and business fluency in Cantonese

    about the company.

    Our client is a regional SaaS company that leverages Artificial Intelligence and Big Data to empower businesses across the world. With their aggressive expansion plan in Asia, they are now looking for the first "Customer Success Manager" in Hong Kong.

    about the job.

    • Assist clients to expand their usage and adoption of enterprise solution
    • Provide client relationship management for all assigned clients
    • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
    • Perform service delivery and first line technical support for the product implementation
    • Discussing the product definition, implementation, operation and clarifying issues with the customer
    • Assist in renewing client contract and cultivate upsell opportunities
    • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed

    skills & experiences required.

    • Ability to identify requirements before the customer does and respond quickly
    • Fast-learner, interested in online advertising industry and data monitoring
    • Excellent communication skills to effectively convey technical information to both technical and non-technical audience
    • Experience in customer engagement automation tool as customer success
    • Knowledge in digital marketing and CRM
    • Native or excellent oral and written communication skills in Mandarin/English and business fluency in Cantonese