about the company.
Our client is fast growing ESG Startup that leveraging Artificial Intelligence to solve the sustainability, climate change, carbon emissions reduction, and social responsibility challenges faced by financial institutions, corporations, and individuals. Due to their expansion in Hong Kong, they are now looking for an "Customer Success Manager" to join their client service team.
about the job.
- Train and support our clients on product, data or other technical queries to help them achieve their objectives
- Communicate with internal and external stakeholders to promptly resolve product or data issues and ensure a smooth user experience for clients
- Manage client delivery projects and coordinate relevant parties to facilitate project completion in a timely manner
- Analyse clients’ needs and help clients address them with our product offerings
- Collect and manage product feedback from clients and interpret client requirements for
product, sales and other internal teams
skills & experiences required.
...