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customer success manager (b2b saas / ai startup).

job details

summary

    job details

    about the company.


    Our client is a fast growing B2B SaaS Startup in HK. They provide Smart Retail / SaaS / AI solutions to the enterprise customers across APAC to drive digital transformation. You will work closely with the CEO to enable clients to apply enterprise solutions to achieve their business objectives.


    about the job.


    • Assist clients to expand their usage and adoption of enterprise solution
    • Provide client relationship management for all assigned clients
    • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
    • Discussing the product definition, implementation, operation and clarifying issues with the customer
    • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
    • Fully understand client requests, documenting and engaging appropriate resources



    skills & experiences required.

    • 2+ relevant working experiences in similar function, ideally within the SaaS / Tech industry
    • Ability to identify requirements before the customer does and respond quickly
    • Excellent communication skills to effectively convey technical information to both technical and non-technical audience
    • Self-motivated, team-oriented, responsible, and focused on exceeding client expectations
    • Fluent in Cantonese, Mandarin and English

    about the company.


    Our client is a fast growing B2B SaaS Startup in HK. They provide Smart Retail / SaaS / AI solutions to the enterprise customers across APAC to drive digital transformation. You will work closely with the CEO to enable clients to apply enterprise solutions to achieve their business objectives.


    about the job.


    • Assist clients to expand their usage and adoption of enterprise solution
    • Provide client relationship management for all assigned clients
    • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
    • Discussing the product definition, implementation, operation and clarifying issues with the customer
    • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
    • Fully understand client requests, documenting and engaging appropriate resources



    skills & experiences required.

    • 2+ relevant working experiences in similar function, ideally within the SaaS / Tech industry
    • Ability to identify requirements before the customer does and respond quickly
    • Excellent communication skills to effectively convey technical information to both technical and non-technical audience
    • Self-motivated, team-oriented, responsible, and focused on exceeding client expectations
    • Fluent in Cantonese, Mandarin and English