customer service in Hong Kong

posted
contact
sally lo, randstad hong kong
job type
permanent

job details

posted
location
hong kong
specialism
supply chain
job type
permanent
working hours
Full-Time
reference number
91M0150058_1603958290
contact
sally lo, randstad hong kong
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job description

about the company.
Our client is an US base electronics company with more than 30,000 employees in the company. They are the market leader in the industry and serve the most well-known FMCG & medical global clients. In the meantime, they are constantly reinventing and challenging themselves to keep ahead of consumer demands and remain competitive. Currently they are looking for a Customer Service Representative to handle their rapid business growth.

about the job.
As a Customer Service Representative, you will be responsible for
- Handling of all incoming enquires & orders and serves as the main point of contacts for customers & partners
- Maintaining and management of all transaction, customer records, updates and documentation
- Resolving, tracking and escalating issues/complains when appropriate for investigations
- Complying company guidelines, processes and best practices in your day to day works
- Coordinating and building relationship internally and externally
- Monitoring closely order schedules & expediting immediately if any potential delays are detected
- Communicating efficiently should there be any changes to the order or of any shipment update

skills & experiences required.
- Diploma or Degree in Supply Chain or related field with minimum 3 years of similar working experience
- Candidates from 3PL is a plus
- Candidates who have experience in handling dangerous goods is a huge advantage
- Experience in handling complaints & customer services
- ERP system knowledge and practices
- Fluent in English or Spanish

about the benefits.
Our client offers attractive salary package. They also offer
-Double Pay
-Performance Bonus
-Working Hours: Mon to Fri 9-1730
-Medical Insurance
-Dental Insurance
-Career Progression
-Stable working environment: Low turnover rate

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sally LO at 2232 3496.
If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma