about the company.
Fortune 100 financial services business which offers wealth management advisory and investment consultation to both retail and institutional clients
about the job.
- Provide support and information to customers over the phone, face-to-face and through written communication
- Proactive product and service introduction to clients offered by the Company
- Actively listening to understand customer needs while addressing the root causes of issues
- Initiator for identifying and raising process and procedural enhancements
- Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
skills & experiences required.
- Bachelor degree holder of any major
- Certified SFC license for Type 1 & Type 4
- 2 years of relevant experience in Customer Service segment, candidates from finance background would also be considered
- Fluent in English and Chinese