customer service, retention officer (17-19k) (insurance) in Hong Kong Island

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job details

hong kong island
job type
reference number
alvin tang, randstad hong kong
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job description

Our client, an global insurance group is hiring customer service and retention officer to support in their call centre service team and telemarketing team. Interested parties who are experienced in either Call centre or Telemarketing or from Insurance market are welcome to apply.

Job nature:

  • To communicate and handle service enquiries from customers.
  • To contact customers for contract renewal purpose.
  • To achieve department service standards
  • Training in related to product knowledge will be provided.
  • Basic salary for non sales driven positions. (15 - 20k)


  • 1 to 2 years of experience in call centre or customer service environment
  • Strong interpersonal skills and communication skills on phone manner
  • Excellent in soft skills and rapid in response.
  • Proficient in spoken & written English, Cantonese.
  • With IIQE 1,2, will have added advantages, but not necessary.

Interested parties please 'apply now' for application to proceed. For more opportunities in insurane, please visit or please contact Insurance consultant - Alvin Tang at 22323434 for confidential discussion.


call centre, customer service, high end medical, CS, service, phone, telemarketing, retention, renew contract, business terms, cold calling, warm calling, account servicing