customer service officer in Tsim Sha Tsui

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job details

posted
location
tsim sha tsui
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
hk$ 15,000 - hk$ 18,000 per month
experience
2 years
reference number
91M0125625_1536754332
contact
annie wu, randstad hong kong
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job description

About the Company
Our client is a leading telecommunication listed company in Hong Kong. With 30 years experience, they provided premier fixed-line, broadband and mobile communication services in Hong Kong and international telecom network covers more than 3,000 cities and 140 countries. They are currently searching for a customer service executive to support their account service management and ensure a smooth customer service operation.
Main Responsibilities
To be successful in role, you will need to:
  • Provide support to the Account Management team
  • Report to Account Manager
  • Assist in projects in the field of account service strategy, service improvement and operational service plan to improve the overall service quality
  • Prepare monthly reports of service performance
  • Manage and monitor service quality and recovery plans to ensure smooth customer service operations
  • Coordinate with internal departments and customers
  • Perform any ad-hoc assignments when necessary
Requirements
  • Diploma or above
  • 2+ years of relevant work experience in customer service and operational management
  • Good communication and interpersonal skills
  • Proficient in MS Office and Chinese word processing
  • Good command of English and Chinese, both spoken and written
Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473 or Vien Ng at 2232 3487.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree