customer service officer - luxury (native japanese speaker) in Causeway Bay

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job details

causeway bay
administration & business support
job type
HK$ 22,000 - HK$ 25,000 per month
reference number
miso chui, randstad hong kong
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job description

Our client is an International Luxury Retail Brand. To cope with their business expansion, they are now seeking for < Customer Service Officer – Native Japanese Speaker> to join their company.

Job Description:

  • Answer and handle telephone enquiries of Japanese customers in their native language
  • Deal with Japanese customers via phone, chat, social media and email dialogue
  • Handle daily operation and responsible for overall customer service function to enhance customer satisfaction
  • Prepare all set of documents for purchase order, goods return, shipment and delivery
  • Perform documentation of call information and report

Job Requirement:

  • Diploma holder in any disciplines
  • Excellent interpersonal skills and outstanding telephone manner
  • Pleasant, customer-oriented, detail-minded, patient and willing to learn
  • Minimum 2 years’ relevant customer service experience
  • Fluency in Japanese and good command of English

Interested parties kindly apply via "Apply Now" or contact Miso Chui - 2232 3433 for a confidential discussion.

Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.