customer service officer - call centre (1 year contract) in Hong Kong

posted
contact
eugenia tse, randstad hong kong
job type
temporary
salary
HK$ 13,000 - HK$ 20,000 per month
apply now

job details

posted
location
hong kong
specialism
administration & business support
job type
temporary
working hours
Full-Time
salary
HK$ 13,000 - HK$ 20,000 per month
experience
1 year
reference number
91M0131034_1552449089
contact
eugenia tse, randstad hong kong
apply now

job description

RESPONSIBILITIES:

  • Handle and follow up customer enquiries by Phone / Email
  • Handle customer complaint in a professional manner
  • Handle administrative tasks in Service Administration Department
  • Route calls to appropriate parties according to available guideline
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures

REQUIREMENTS:

  • Diploma or above in any disciplines
  • Minimum 1 year experience in call centre is a MUST
  • Good command of spoken and written English, Cantonese and Mandarin
  • Proficient in PC knowledge in MS Office,
  • Detail-minded, self-motivated, strong interpersonal and communication skills
  • Being customer-focused, people-oriented, patient, cheerful and positive
  • High emotional maturity and able to work under pressure
  • Immediate availability is preferred

For interested parties, please send your detailed resume together with current and expected salary or please contact Eugenia Tse @ 22323490. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Secondary School/High School