customer service - native mandarin / japanese in Hong Kong

posted
contact
gladys chan, randstad hong kong
job type
permanent
salary
HK$ 15,000 - HK$ 20,000 per month

job details

posted
location
hong kong
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 15,000 - HK$ 20,000 per month
reference number
91M0139580_1572951300
contact
gladys chan, randstad hong kong
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job description

Responsibilities:

  • Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
  • Analyze members’ feedback and take appropriate action to address any issues in an efficient manner
  • Coordinate with internal departments to ensure members receive the very best service throughout their journey
  • Coordinate with related party to handle RVSP events which includes inviting members by call, updating attendance list and preparing summaries
  • proactively exploring and identifying upselling/cross-selling opportunities is a credit

Requirements:

  • Show flexibility and willingness to work shifts/rosters (odd hour schedule)
  • Proven track record in member servicing, preferably dealing with premier customers
  • Strong courteous telephone manner

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma