customer service manager in Hong Kong

posted
contact
doris wan, randstad hong kong
job type
permanent
salary
HK$ 35,000 - HK$ 55,000 per month

job details

posted
location
hong kong
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 35,000 - HK$ 55,000 per month
reference number
91M0149355_1601973046
contact
doris wan, randstad hong kong
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job description

about the company.

Hong Kong has got its own unique identity when it comes to beauty and wellness. With all the big aesthetic clinics out there, my client has taken over the family's medical beauty business 8 years ago and has grown into a reputative and quality promising to-go place for women who look for medical grade skincare and treatment.

about the team.

Locating in the center of Hong Kong Island, you will work with a small group of therapist, customer service and clinical assistant. As a Customer Service Manager, you will partner with the Doctor on handling customers enquiries, ensuring customer journey excellence as well as maintaining positive relationship with them. The center is closed on Sundays, do expect to work on some Saturdays, 8 hours a day. about the job.
  • Lead the team on answering customers calls, emails and messages professionally to provide information about products and services, take/cancel appointments, or obtain details of complaints
  • Follow up on enquiries to ensure that appropriate actions are taken on customers requests
  • Build sustainable relationships of trust with customers and VIPs through open and interactive communications
  • Handle complaints, provide appropriate solutions and alternatives accordingly and timely
  • Keep records of customer interactions, process customer file documents
  • Work with the Doctor to ensure proper customer service is being delivered
skills & experiences required.
  • 3+ years of experience in customer servicing industry, direct client facing experience will have advantage
  • Candidates from hospitality, retail and beauty industries are welcome
  • Strong verbal and written skills in English, Cantonese and Mandarin
  • Excellent listener
  • Customer orientation and ability to adapt and respond to different types of characters
  • Proficiency with MS office (Word and Excel)
  • Roster based, Sunday off, 7 regular days off a month, 8 hours shift plus 1 hour break

Interested parties, please apply directly to the role and reach out to doris.wan@randstad.com.hk if you have any questions.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

College/Pre-University