customer service executive - luxury retail in Hong Kong

doris wan, randstad hong kong
job type
HK$ 28,000 - HK$ 33,000 per month

job details

hong kong
administration & business support
job type
working hours
HK$ 28,000 - HK$ 33,000 per month
reference number
doris wan, randstad hong kong
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job description

about the company.

Our client is an European luxury label with full range of prodcut categories including RTW, Leathergoods, Fragrances & Cosmetics, Jewelry & Wathces. They have strong presence in key cities around the world. They are currently looking for a After Sales Service Executive, stationing in their largest store in Asia, to join the team and continously provide excellent after sales service to their clients. about the team. Being in the After Sales Team in the store, you will work with a small group of luxury items expertise. You will have a very close relationship with the store's Sales Team, Headquarter, local vendors and ofcourse the clients. You will be educating externally and internally on what you are great at - product caring knowledge and how your products stand out from others in terms of quality and craftsmanship. about the job.
  • Collaborate closely with store's Sales Team on answerign clients' questions on product caring
  • Deliver excellent after sales service to clients and ensure repair/refurnish is done timely
  • Manage external vendors as well as internal logistics team on product delivery
  • Education clients and store Sales Team on product caring and repair knowledge
  • Store position - roster based
  • Report into the Boutique Director

skills & experiences required.
  • 5+ years of experience in customer service and/or after sales service for luxury brands is a MUST
  • Strong knowledge on product caring/repairing for leathergoods, RTW, jewelry and watches is a MUST
  • Ability to handle customer complaints and enquiries
  • Organized, mature, team player
  • Able to work on a roster base schedule
  • Trilingual in English, Cantonese and Mandarin

Interested parties, please click "apply now" or feel free to reach out to Doris Wan at 2232-3454 for more information.


Knowledge on Leather/RTW/Watch/Jewelry repair and care is a MUST


no additional qualifications required


a French high fashion luxury goods manufacturer established in 1837. It specializes in leather, lifestyle accessories, home furnishings, perfumery, jewellery, watches and ready-to-wear. Its logo, since the 1950s, is of a Duc carriage with horse.

educational requirements

Secondary School/High School