customer service consultant (temp) - luxury fashion brand in Quarry Bay

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job details

posted
location
quarry bay
specialism
administration & business support
job type
temporary
working hours
Full-Time
salary
hk$ 22,000 - hk$ 25,000 per month
reference number
91M0126818_1540276751
contact
gladys chan, randstad hong kong
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job description

As the Customer Service Consultant, you will be responsible for:

  • providing digital customer experience through different channels, including phone, email and social media platform.
  • resolving service or product related issues with specialist after-sales knowledge
  • building relationships that enhance brand loyalty and actively contribute to increased sales revenue
  • dealing with internal and external customers include direct contact from customers, calls for flagship stores, and colleagues.
  • completing relevant administration
  • recording customer details using computer based and paper based systems where necessary.
  • performing any additional duties as directed by the management team.

Requirement:

  • Excellent verbal and written English language communication skills
  • Good command of Mandarin is highly preferred
  • Experience in front line customer service role, ideally within Contact Centre environment.
  • Strong problem solving capability.
  • Be available to work flexible shifts.

If you are interested in this position, please click link to apply. If you would like to know more about this role, please contact Gladys Chan at +852 2232 3492 or gladys.chan@randstad.com.hk for confidential conversation.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Secondary School/High School