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customer service and operations (sm grade).

job details

summary

    job details

    about the company

    You will join a leading multi-line insurer that serves its customers in global and local markets.

    about the job

    • You will lead the team in providing professional advice and outstanding customer and partnership service and to achieve the company objective.
    • You will ensure smooth flow in customer and partnership service functions (including service teams for both offices) to support business growth and to provide excellent services to our working partners.
    • You will establish standardized guidelines or improvement programs to enhance customer experience at different levels.
    • You will develop and communicate key performance indicators to enable senior management to monitor progress in all key life operation aspects.
    • You will cooperate with different business units to provide excellent services to monitor the productivity, quality & efficiency of the team.
    • You will proactively collect feedback from clients / business partners to identify the area of improvement on retail life operations.
    • You will evaluate relevant industry trends, regulatory concerns and competitive environment and work with business partners to implement changes to policies, procedures and processes as necessary.

    skills & experiences required

    • You are a Bachelor Degree Holder or above
    • You have 6 - 10 years of experience in managing customer service center and retail life business
    • You are familiar with insurance products
    • You are fluent in Cantonese and English, mandarin preferred

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

    about the company

    You will join a leading multi-line insurer that serves its customers in global and local markets.

    about the job

    • You will lead the team in providing professional advice and outstanding customer and partnership service and to achieve the company objective.
    • You will ensure smooth flow in customer and partnership service functions (including service teams for both offices) to support business growth and to provide excellent services to our working partners.
    • You will establish standardized guidelines or improvement programs to enhance customer experience at different levels.
    • You will develop and communicate key performance indicators to enable senior management to monitor progress in all key life operation aspects.
    • You will cooperate with different business units to provide excellent services to monitor the productivity, quality & efficiency of the team.
    • You will proactively collect feedback from clients / business partners to identify the area of improvement on retail life operations.
    • You will evaluate relevant industry trends, regulatory concerns and competitive environment and work with business partners to implement changes to policies, procedures and processes as necessary.

    skills & experiences required

    • You are a Bachelor Degree Holder or above
    • You have 6 - 10 years of experience in managing customer service center and retail life business
    • You are familiar with insurance products
    • You are fluent in Cantonese and English, mandarin preferred

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk