You are successfully logged out of your my randstad account

You have successfully deleted your account

customer relations manager, high-end, vip, native english.

job details

summary

    job details

    about the company.

    Our client is a sizeable property developer that has local and regional project undergoing. They are currently hiring a Customer Relations Manager to manage their VIP club

    about the team.
    • team of 10, lead 3 assistant managers and 7 officers
    • report to Head of Operations
    • international team culture
    about the job.
    • drive the design, planning and implement programs and campaigns for high net worth VIPs engagement and cross selling to the Group ecosystem
    • engage and manage internal business units and external stakeholders in program management and execution
    • manage end-to-end program’s operations, including but not limited to program or campaign creatives, design of customer journey and flow, communications, campaign operation, eDM blasting to ensure the execution is seamless
    • develop gifts, tools and experiences that will enrich VIP journey and contribute to long term client retention and engagement
    • develop and implement program governance and controls to ensure effective program execution
    • monitor the progress of anticipated output & outcome, budget spending and manage program evaluation and impact assessment
    • prepare papers and compile statistical/ financial/ progress reports and project updates, as well as report on special situation and make recommendations to management
    skills & experiences required.
    • around 8-10 years of experience in crm, customer relations management
    • proven track record in VIP client development or engagement in the luxury industry
    • excellent understanding of the luxury world, high end client's mindset and expectations
    • excellent command in written and spoken English
    • experiences in team management

    Interested candidates, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk

    about the company.

    Our client is a sizeable property developer that has local and regional project undergoing. They are currently hiring a Customer Relations Manager to manage their VIP club

    about the team.
    • team of 10, lead 3 assistant managers and 7 officers
    • report to Head of Operations
    • international team culture
    about the job.
    • drive the design, planning and implement programs and campaigns for high net worth VIPs engagement and cross selling to the Group ecosystem
    • engage and manage internal business units and external stakeholders in program management and execution
    • manage end-to-end program’s operations, including but not limited to program or campaign creatives, design of customer journey and flow, communications, campaign operation, eDM blasting to ensure the execution is seamless
    • develop gifts, tools and experiences that will enrich VIP journey and contribute to long term client retention and engagement
    • develop and implement program governance and controls to ensure effective program execution
    • monitor the progress of anticipated output & outcome, budget spending and manage program evaluation and impact assessment
    • prepare papers and compile statistical/ financial/ progress reports and project updates, as well as report on special situation and make recommendations to management
    skills & experiences required.
    • around 8-10 years of experience in crm, customer relations management
    • proven track record in VIP client development or engagement in the luxury industry
    • excellent understanding of the luxury world, high end client's mindset and expectations
    • excellent command in written and spoken English
    • experiences in team management

    Interested candidates, please click APPLY NOW or send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk