customer journey, ux manager (e-commerce, retail) in Causeway Bay

posted
contact
scarlett chan, randstad hong kong
job type
permanent
salary
HK$ 55,000 - HK$ 80,000 per month

job details

posted
location
causeway bay
specialism
marketing, digital & PR
job type
permanent
working hours
Full-Time
salary
HK$ 55,000 - HK$ 80,000 per month
experience
5 years
reference number
91M0143750_1614245606
contact
scarlett chan, randstad hong kong
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job description

Customer Journey, User Experience (UX) Manager

Our client is a sizeable corporate in the retail industry in Hong Kong with multiple branches. They are looking for a Customer Journey, User Experience Manager to join the E-commerce and Digital Marketing Team.

Team:

  • Join a team of 20
  • Report to the Director of E-commerce and Digital Marketing
  • Young and energetic team
  • Fast-moving industry and dynamic environment

Responsibilities:

  • Develop web-based customer engagement strategies (e.g. new features)
  • Improve and enhance the customer journey and user experience (e.g. identity pain points)
  • Coordinate different business units, translating the business needs into requirements and specifications
  • Manage a team of UX/UI designers
  • Product (i.e. e-commerce platform) and project management

Requirements:

  • Degree holder of any related discipline
  • 5+ year of experience in digital marketing, product development, product management, project management
  • Experience of e-commerce platforms / websites is a MUST
  • Experience in the retail industry is preferred
  • Basic website programming (e.g. HTML, CSS) and digital design (e.g. Photoshop, Illustrator) knowledge would be an advantage
  • Excellent stakeholders management and interpersonal skills
  • Excellent communications in English and Chinese

Interested candidates, please send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk

skills

e-commerce platform, website, UX, UI, user experience, user interface, digital marketing, product management, product enhancement, customer journey, user journey, pain points, shopping journey

qualification

no additional qualifications required

educational requirements

Bachelor Degree